Circle Cover - Contact us

If you have any questions, queries or feedback, you can get in touch with us by telephone, post or email:

By telephone

0330 400 1280

Monday to Friday: 8 am to 10 pm
Saturday and Sunday: 9 am to 5.30 pm
Bank holidays: 9 am to 5.30 pm

By email

Email us at

By post

Circle Cover
Maitland House
Warrior Square

If you wish to make a claim, please contact our claims department.

By telephone

0203 362 2401

By email

Email us at


Circle Cover Travel Claims
One Victoria Street
Bristol Bridge

Make a complaint

We always try to provide a first-class service, but if for some reason we've failed, please let us know and we'll do our best to make things better.

To contact our customer relations manager, please write to the address below:

Customer relations manager
One Victoria Street
Bristol Bridge

You can also call our complaints team on 0203 362 2402 or email them at

Alternatively, if your complaint relates to a product or service purchased online, you can contact the European Commission using their Online Dispute Resolution (ODR) platform.

The ODR platform, primarily aimed at European Union (EU) cross-border disputes, is designed to help consumers resident in the EU get access to dispute resolution if they remain unhappy with the response they have received from a trader established in the EU.

The ODR platform will ask you for a trader’s email address, which you can find in the ‘Make a Complaint’ section above.

Please note that under current rules the European Commission will ultimately redirect your complaint to the Financial Ombudsman Service (FOS) therefore you may prefer to contact us or the FOS directly in the first instance regarding your complaint.

Financial Ombudsman Service

We will do our best to resolve the situation with you, but if you don't think we've done this to your satisfaction, you should refer your complaint to the independent Financial Ombudsman Service.

To contact them, please write to the address below:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

You can also call them on 0800 023 4 567 or email them at


Benefits of Circle Cover travel insurance

  • Cover for trips from 3 days to 12 months in length

  • Over 50 hazardous activities covered as standard on your policy

  • Up to three under 18s per adult covered free on your policy

  • A 24-hour medical assistance line

  • The opportunity to extend your policy if you choose to stay away a bit longer

Why choose us?

Why choose
Circle Cover?

  • UK based call centre
  • Experienced and helpful staff
  • Online medical screening
  • Open 364 days a year

In the event of an emergency, please call +44 (0)203 362 2400. For non-emergency claims, please call +44 (0)203 362 2401 and for other enquiries, please see our contact us page for more details.