Circle Cover - Contact us
If you have any questions, queries or feedback, you can get in touch with us by telephone, post or email:
0330 400 1280
Monday to Friday: 8 am to 10 pm
Saturday and Sunday: 9 am to 5.30 pm
Bank holidays: 9 am to 5.30 pm
Email us at firstname.lastname@example.org
If you wish to make a claim, please contact our claims department.
0203 362 2401
Email us at email@example.com
Circle Cover Travel Claims
One Victoria Street
Make a complaint
We always try to provide a first-class service, but if for some reason we've failed, please let us know and we'll do our best to make things better.
To contact our customer relations manager, please write to the address below:
Customer relations manager
One Victoria Street
You can also call our complaints team on 0203 362 2402 or email them at firstname.lastname@example.org
Alternatively, if your complaint relates to a product or service purchased online, you can contact the European Commission using their Online Dispute Resolution (ODR) platform.
The ODR platform, primarily aimed at European Union (EU) cross-border disputes, is designed to help consumers resident in the EU get access to dispute resolution if they remain unhappy with the response they have received from a trader established in the EU.
The ODR platform will ask you for a trader’s email address, which you can find in the ‘Make a Complaint’ section above.
Please note that under current rules the European Commission will ultimately redirect your complaint to the Financial Ombudsman Service (FOS) therefore you may prefer to contact us or the FOS directly in the first instance regarding your complaint.
Financial Ombudsman Service
We will do our best to resolve the situation with you, but if you don't think we've done this to your satisfaction, you should refer your complaint to the independent Financial Ombudsman Service.
To contact them, please write to the address below:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
You can also call them on 0800 023 4 567 or email them at email@example.com.